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Overview
We try our best to give you excellent jewellery but if you are not satisfied with your ordered product then you can return it by following our goods return policy.
7 day replacement / return guarantee:- Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To get your product replaced please contact our customer care executive at +91 9967454896 or email us at Fashionsajshrungar@gmail.com within 7 working days from the date of delivery
Under the following situations the product shall not be eligible for return or replacement under this policy.
- If the original box containing the product get damaged
- If the product is washed
- If the product is not in its original state
- If the product is returned without its original packing & jewellery
- Product without a valid or readable serial number, including but not limited to products with missing, damaged, tampered or with unreadable serial number.
To complete your return, we require a receipt or proof of purchase.
How to return a purchased item?
To return your ordered product please call our customer care executive at:- +91 9156564896 or email us at— rupaliakole2@gmail.com Our customer care executive will help you to follow the further process.
Please note that if the product has been damaged in-transit please contact our customer care executive who will guide you in preparing the product return shipment.
Refunds
Refund for returned productOnce you have shipped the product & it reaches us, then it shall be inspected by our executive officer. If our inspecting officer finds the concerns raised by you are genuine & he is satisfied that there is indeed a problem with the product; then we shall refund the purchase amount to only your bank account. Please note that the inspecting officer’s decision on the matter shall be final & binding. You need to communicate Bank details to us.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done all of this and you still have not received your refund yet, please contact us at Fashionsajshrungar@gmail.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Fashionsajshrungar@gmail.com and send your item to our physical address. Parcel Opening Video is Must.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to our physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Fashionsajshrungar@gmail.com for questions related to refunds and returns.